Conversations & Omnichannel

Every conversation. One single place.

yaInbox, yaPeople and yaConnect working together so no opportunity slips between channels.

yaInbox

10 smart views. Infinite context.

Unified inbox with lead scoring, emotion analysis, handler state and AI whisper panel β€” all in real time.

  • 10 pre-configured views: Unread, Awaiting AI, Mine, Bot, VIP and more
  • Qualification score visible in every conversation
  • Emotion Engine detects 13 emotional signals
  • Handler State: know if AI, human or bot is in control
  • Whisper panel: AI suggests responses without the customer seeing
Handler State

The intelligence that transfers to a human at the right moment.

yapt. knows when AI should handle the conversation and when it's time for a human to take over. The transition is intelligent β€” with full context preserved and zero information loss.

  • Active AI state
  • Human need detection
  • Frictionless handoff
  • 100% preserved context
  • Automatic return to AI
yaveh AI + yaTeam

The AI brain of yapt. Build your own agent team.

yaveh is the central intelligence β€” it orchestrates everything. With yaTeam, you create your own team of agents: for customer service, for sales team training (copilot), for monitoring pipelines.

  • yaveh orchestrates all AI
  • yaTeam: create agents for customer service
  • yaTeam: create internal agents (team copilot)
  • Agents that ensure pipeline rhythm
  • Agents that evaluate deals automatically
yaMentor

The power of data that boosts team efficiency.

yaMentor analyzes conversations, identifies real team pain points, and delivers real-time coaching. This isn't theory β€” these are actionable insights based on what's happening in your sales.

  • Real-time coaching during conversations
  • Performance analysis per salesperson
  • Gap and missed objection identification
  • Suggestions based on real data
  • Meeting Intelligence (meeting analysis)
yaMemory

Your customer never has to repeat anything again.

Supermemory is yapt.'s infinite memory. Every conversation, every objection, every preference β€” stored forever. The AI knows everything that's ever happened, across any channel, at any time.

  • Cross-channel (WA, IG, Email β€” one single memory)
  • Cross-time (6 months ago? Remembered with full context)
  • Cross-agent (Changed agents? Context goes with them)
  • Automatic fact extraction (budget, stakeholders, objections)
  • Intelligent semantic search
Audio Intelligence

Audio that becomes data. Conversations that become insights.

yapt. transcribes and analyzes audio automatically. The AI doesn't just read text β€” it listens, interprets, and extracts information from voice messages.

  • Automatic audio transcription
  • Voice sentiment analysis
  • Information extraction from long audio messages
  • Integration with Emotion Engine
  • Voice context feeds SuperMemory
yaPeople

CRM 360Β° that understands context.

Each contact carries dual scoring, lifecycle stage, emotion history, accounts and everything your AI needs to sell.

  • Automatic lifecycle stage: Lead β†’ MQL β†’ SQL β†’ Customer
  • Dual scoring: behavioral (7 factors) + AI
  • Accounts: group contacts by company
  • Identifiers: WhatsApp, email, Instagram in the same profile
  • Emotion timeline: sentiment history per conversation
yaConnect

Channel hub without fragmentation.

WhatsApp, Instagram, Email and webhooks converge into a single data flow, with visual field mapping.

  • WhatsApp Business API (official BSP New Way)
  • Instagram DM with intelligent routing
  • Inbound and outbound webhooks with advanced filters
  • Visual field mapping: configure without code
  • Rate limiting and automatic retry per channel

All connected. Nothing lost.

Realtime

Messages, scores and emotions updated in real time β€” instantly.

Omnichannel

WhatsApp, Instagram, Email and webhooks in the same inbox β€” no screen switching.

AI-Powered

AI suggests responses, qualifies leads and detects emotions automatically.

Lead Score

Dual scoring (behavioral + AI) visible in every conversation to prioritize opportunities.

Emotion Engine

13 emotional signals detected in every message for empathetic routing.

CRM 360Β°

Contacts with lifecycle, accounts, identifiers and complete history in one place.

Smart Queue

Intelligent queue that auto-prioritizes by score, emotion and SLA.

Snooze

Defer conversations to the right moment β€” they automatically return to your queue.

Macros

Quick replies with dynamic variables to speed up customer service.

Window Guardian

Protects your operation outside business hours with alternative routing.

Qualification Gate

Only leads who reach the minimum configured score are passed to the sales team.

Viewer Presence

See who's viewing the same conversation in real time β€” avoid duplicate responses.

Official Meta BSP30M+ msg/month11 years

Ready to turn your conversations into revenue?

Schedule a personalized demo and see how yapt. can revolutionize your business's conversational operations.

No commitment. Setup in 24h. Dedicated support.